Our Guarantee & Warranty - DryMark Restoration Puyallup

The DryMark Restoration Puyallup Guarantee

We stand behind every job we complete in Puyallup with a signed, written guarantee, not a handshake and a hope. Our 365-Day Done Right Promise means that if any aspect of our workmanship fails within a full year of completion, we return and make it right at our expense. This is Haven Standard, Clause 3, stamped on every contract we sign. Since 2011, Alicia Brennan has built DryMark Restoration Puyallup around a simple idea that came from years handling claims: restoration companies leave too much unsaid, and homeowners pay for the silence. We don’t operate that way. Every Puyallup customer receives a written price before work begins, a photo-documented record of every visit, and a warranty with an address and a name on it.

Call (253) 447-5249

What’s Covered

• Workmanship on every trade we perform. Water damage drying, mold remediation, fire and smoke restoration, sewage cleanup, biohazard remediation, storm damage repair, and full reconstruction in Puyallup are all covered under the 365-Day Done Right Promise, with no exclusions based on job size or scope.
• Equipment and material handling. Our crews use professional-grade drying systems from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and every deployment is documented to IICRC, RIA, and IFA standards. If a piece of our equipment damages your property during the restoration process, that damage is remediated under our coverage at no cost to you.
• Site protection and cleanup. We contain work zones with proper barrier systems and negative air pressure where required. When we leave your Puyallup property, the work area is cleaned to the condition documented in our pre-work photo record, or we return to finish it.
• Response and scheduling commitment. For emergency mitigation calls in Puyallup, our live dispatch answers 24 hours a day, 7 days a week. We don’t promise exact arrival minutes because traffic on Meridian or the 512 doesn’t cooperate with guarantees, but we do commit to transparent communication: you’ll know where your crew is and when to expect them.
• Honest, locked pricing. Haven Standard, Clause 1 requires a written price before any work starts, with no scope-creep additions once our crew is inside your home. The price you approve is the price you pay. If we discover additional damage during the work, we stop, document it with photos, and require your written approval before proceeding.

Our Satisfaction Promise

If you’re not satisfied with any aspect of our work in Puyallup, we have a specific process. Call us at (253) 447-5249 and speak to a live person. Describe what fell short. We’ll review your job file, including the photo record and drying logs, and schedule a return visit within 48 hours for non-emergency concerns, or same-day for active water or mold situations. Alicia Brennan personally reviews every complaint that reaches the office, because the documentation gap that founded this company in 2011 applies to our own performance too. If we made an error, we fix it. If the issue stems from something outside our scope, we’ll explain exactly what we found and why, with the photos to back it up. No charge for callback labor on verified workmanship issues within the 365-day window. No arguments about whether the problem exists. We’ve restored over 12,000 homes since 2011, and we’ve learned that the rare dissatisfied customer becomes a loyal one when you show up fast and solve the problem without a fight.

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Licensed & Insured Backing

A warranty is only as reliable as the company behind it. DryMark Restoration Puyallup is state-licensed, insured, and bonded, with background-checked, uniformed technicians who are named and verified before they arrive at your Puyallup property. Alicia Brennan founded this company after working as a claims adjuster and watching homeowners lose legitimate coverage because restoration contractors couldn’t produce proper documentation. We built our operation to be the company that survives scrutiny. Our insurance coverage protects your property during the work. Our licensing means we meet Washington State requirements for the trades we perform. Our photo documentation, drying logs, and written scopes mean that if an adjuster questions your claim, you have evidence that stands up. The 365-Day Done Right Promise isn’t marketing language. It’s Haven Standard, Clause 3, signed on every job. We’ve honored it since 2011, and we’ll honor it on yours.

How Our Guarantee Compares to Typical Restoration Contracts

Most Puyallup homeowners have never read the fine print on a restoration estimate. We encourage you to try. Typical industry contracts contain vague language about “industry standards” without defining which standard, or they limit warranty periods to 30 or 90 days on workmanship. Some exclude mold recurrence entirely. Others require binding arbitration for any dispute. Our guarantee is different by design. Haven Standard, Clause 1 gives you a written price before work starts. Clause 3 gives you 365 days to discover and report any issue. Our photo record, included as standard, gives you evidence. Our direct insurance billing coordination gives you leverage with your carrier. And our Free Second Opinion on any competitor’s written estimate gives you a way to verify that another company’s scope is complete before you commit. Bring us another Puyallup restoration company’s quote. We’ll review it at no charge and tell you what’s included, what’s missing, and whether the pricing aligns with the work described. No obligation to hire us.

What We Need From You to Honor the Guarantee

The 365-Day Done Right Promise requires that the original scope of work be completed as written, that you notify us promptly of any concern, and that you allow reasonable access for our crew to evaluate and correct the issue. It does not cover damage from new, unrelated events, homeowner modifications to our completed work, or pre-existing conditions documented in our initial assessment. For mold remediation specifically, it covers our remediation work and the clearance criteria we establish in writing; it does not guarantee that mold will never recur in a structure with ongoing moisture problems from plumbing leaks, foundation seepage, or ventilation failures outside our scope. We will tell you plainly if we identify such risks during our initial assessment in Puyallup, and we’ll document them in your written scope so there’s no confusion later.

Documentation You Receive on Every Job

• Written scope and price, signed before work begins. Haven Standard, Clause 1. Every line item, every material, every labor hour estimated.
• Daily moisture logs. Psychrometric data, which is the measurement of temperature, humidity, and air movement, recorded with equipment readings that show drying progress in real numbers.
• Photo record of every visit. Date-stamped images of the work area, equipment placement, and any changes in condition. Delivered as standard, never an upsell.
• Signed 365-Day Done Right Promise. Haven Standard, Clause 3, with Alicia Brennan’s guarantee attached to your job file.

Common Questions About Our Guarantee

Does the 365-Day Done Right Promise cost extra?

No. It’s included on every job we perform in Puyallup, from a single-room water extraction to full reconstruction after a fire. We don’t sell warranty upgrades because we don’t believe in charging extra for standing behind our work. Call (253) 447-5249 if you’d like to see how it reads on an actual contract.

What if my insurance company disputes the work?

We document to IICRC, RIA, and IFA standards specifically so our work survives adjuster review. Our daily moisture logs, photo records, and written scopes have supported thousands of payable claims since 2011. If your carrier raises questions, we coordinate directly with your adjuster and provide the documentation they need. Alicia Brennan’s background as a former claims adjuster means we understand what turns a restoration invoice into a paid claim.

Can I get the guarantee in writing before I hire you?

Yes. Haven Standard, Clause 3 is printed on every estimate we provide. Review it, ask questions, and compare it to what other Puyallup restoration companies offer. Our Free Second Opinion service lets you bring us a competitor’s written estimate and we’ll show you the difference in coverage and documentation.

What happens after the 365 days?

Our workmanship commitment doesn’t evaporate at day 366. We maintain records on every Puyallup job indefinitely, and we stand by our reputation in the community we’ve served since 2011. The formal 365-Day Done Right Promise is our minimum written commitment, not our maximum moral one. If you have a concern, call us. We’ll tell you honestly whether it falls under the guarantee and what we can do either way.

Written by Alicia Brennan, Owner at DryMark Restoration Puyallup, serving Puyallup since 2011.