Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterDamage Restoration Before & After in Puyallup, WA
Photos don’t pad estimates or make verbal promises. They show what actually happened, what we found, and what the space looked like when we left. Every project below includes the documented photo record our crews deliver as standard under The Haven Standard, not as an upsell.
Recent Transformations
Water Damage Restoration: Burst Supply Line in South Hill Basement
The supply line to a washing machine failed while the homeowners were at work. By the time they returned, water had migrated through the finished basement, saturating carpet pad, base drywall up to 14 inches, and the OSB subfloor beneath. Moisture readings hit 28% on the subfloor, well above the 16% threshold where microbial growth becomes likely in Puyallup’s cool, damp climate. We deployed a Phoenix 200 HT dehumidifier and Dri-Eaz Air Movers with lay-flat ducting to establish airflow across the full surface area. Daily psychrometric data, logged to IICRC S500 standards, showed vapor pressure differential dropping from 1.2 kPa to 0.3 kPa by day four. The photo record, delivered with the drying log, documented each stage for the homeowner’s insurance adjuster. Reconstruction included new drywall, LVT flooring, and base trim. Haven Standard, Clause 1 applied: the written scope and price were agreed before any demolition started.
Mold Remediation: Attic Mold in North Puyallup After Roof Leak
A slow roof leak near the valley flashing went unnoticed for two heating seasons. By the time staining appeared on the bedroom ceiling below, the attic sheathing showed patchy mold growth across 340 square feet, with elevated spore counts in the living space below. We contained the attic with 6-mil poly barriers under negative air pressure, HEPA-vacuumed all accessible surfaces, and applied a borate-based antimicrobial to the sheathing. The key here was identifying the moisture source, not just treating what was visible. We brought in a roofing contractor from our network to replace the valley flashing, then ran post-remediation air sampling before clearing containment. The homeowner received the full photo record, the lab report, and a written warranty under our 365-Day Done Right Promise. Alicia Brennan scoped this personally; the initial estimate from another company had proposed $4,200 in attic insulation replacement that wasn’t actually mold-affected. Our Free Second Opinion saved them that line item.
Fire & Smoke Damage Restoration: Kitchen Grease Fire in Downtown Puyallup
Grease fires produce nearly invisible protein residues that standard cleaning won’t touch. This one started in a cast-iron pan and filled the main floor with acrid smoke before the homeowner extinguished it. The visible damage was limited to the range hood and surrounding cabinets, but smoke had traveled through the HVAC return and deposited on every surface of the open-plan living area. We used thermal fogging with odor-counteractant formulated for protein fires, followed by HEPA vacuuming and wet-cleaning of all horizontal and vertical surfaces. The critical step was disassembling the ductwork and treating the plenum, smoke’s favorite hiding place. Air scrubbers ran for 72 hours with carbon-potassium permanganate filtration. Post-restoration, we documented particle counts and VOC levels; the homeowner’s insurer paid the full invoice because our photo record and testing data matched the written scope exactly. No supplements needed, no disputes.
Storm & Disaster Restoration: Wind-Driven Rain in Puyallup’s Meeker Neighborhood
A November storm with sustained 45-mph winds drove rain through aging window seals in a 1970s ranch near Meeker Elementary. Water ran down the interior wall cavities, pooling in the wall bottom plates and wicking into the oak hardwood flooring. The homeowner noticed cupping by day three and called us before the flooring contractor, which was the right sequence; drying the subfloor from below through temporary access panels preserved the oak, which would have been a $8,000-$12,000 replacement if demolition had started first. We established a drying chamber with Injectidry hardwood floor mats and directed airflow through the wall cavities using the same system. Moisture content in the oak dropped from 19% to 9% in five days. The window replacement was coordinated with a local Puyallup contractor, and we handled the reconstruction of drywall and base trim. Written price before work started, photo record on every visit, daily moisture logs. The adjuster approved without revision.
Sewage Cleanup: Main Line Backup in Summit/Waller Area
The main sewer line backed up during a regional storm event, flooding the finished lower level with Category 3 black water. This is the classification where porous materials, drywall, carpet, and pad cannot be salvaged per IICRC standards, no matter how “clean” they might look after surface washing. We removed 24 inches of drywall throughout, extracted the carpet and pad, and disposed of contaminated insulation. The concrete slab was HEPA-cleaned, treated with antimicrobial, and tested for residual contamination before reconstruction began. We also coordinated hydro-jetting of the main line with a Puyallup plumber to prevent recurrence. The homeowner’s biggest concern was whether we’d find additional damage once demolition started; Haven Standard, Clause 1 protected them. The written scope defined exactly what would be removed, what would be tested, and what reconstruction included. No scope creep. The 365-Day Done Right Promise covers the work if anything redevelops.
Reconstruction & Cleanup: Full Rebuild After Long-Term Water Loss in Edgewood Adjacent
This wasn’t an emergency dispatch. The homeowner had lived with a slow leak from a second-floor shower pan for nearly two years, assuming the musty smell was “just how old houses are.” By the time they called, the damage had progressed through three rooms: the bathroom above, a bedroom below with collapsed ceiling texture, and the garage beneath that, where the main electrical panel showed corrosion on its bus bars. We brought in a licensed electrician to evaluate the panel before any demolition started near it. The full scope included gutting all three affected areas to framing, treating the framing with borate preservative, and rebuilding with moisture-resistant materials: cement board in the shower surround, fiberglass-faced drywall in the garage, and a sealed vapor barrier in the crawlspace below. Because this was reconstruction, not mitigation, we scheduled the work in phases with a written price for each phase signed off before it began. The total project took 11 working days. The photo record spans 147 images, organized by room and date, and the homeowner used it to document improved property condition for their own records.
Want Results Like These?
Every project here follows the same sequence: a live person answers your call, a written price before any work starts, documented photos on every visit, and a 365-Day Done Right Promise stamped on the job. If you’re comparing estimates, bring us any competitor’s written quote for a Free Second Opinion at no charge. Call (253) 447-5249.
Written by Alicia Brennan, Owner at DryMark Restoration Puyallup, serving Puyallup since 2011.